The Delivery workspace brings each buyer's orders and messages together. Use it to confirm what was purchased, coordinate the handoff, upload proof, and complete the order.
Review a new order
Open Delivery in the Superpanel and select the buyer. The order details show the products and quantities, game, payment, buyer information, and your payout. A delivery method and coordinates are also shown when they apply to that game and order.
Check the priority level before choosing which order to handle. A high-priority order has been paid for as a faster service and is highlighted in the workspace.
Coordinate delivery
Delivery works differently between games. Some games offer delivery methods at checkout. When a buyer selects one, it appears in the order details with any information they supplied. Follow that method and ask the buyer for clarification in the order conversation when needed.
Other games, including DonutSMP, do not ask the buyer to select a delivery method. For these orders, message the buyer and agree on the in-game username, time, place, and delivery process yourselves.
Keep the arrangement in the Popbob conversation so both sides and Popbob support can refer to it if there is a problem.
Complete an order
- 1
Finish the delivery
Make sure the full quantity in the order has reached the buyer before marking it complete.
- 2
Select Upload Proof
Add at least one image that records the completed delivery. If the buyer opens a dispute, Popbob staff will check this proof alongside the order details and conversation.
- 3
Add a useful delivery note
The note is optional and visible to the buyer. Use it for the location, contents, or another detail they need to collect or verify the order.
- 4
Complete the order
Review the proof and details before submitting. Completed orders remain available in Delivery for reference.
Cancellations and problems
If you cannot fulfil an order, explain the issue to the buyer before cancelling it. Cancellation refunds the order, so confirm that the order has not already been delivered.
- Keep delivery arrangements in the order conversation
- Do not mark a partial or promised delivery as complete
- Contact Popbob support if the order cannot be resolved with the buyer
After completion
Earnings first appear as a pending payout. If the buyer confirms delivery, the payout is scheduled for two days after the order was created. Without buyer confirmation, it is scheduled for seven days after you complete the order.
If a buyer leaves a negative review, you can post a seller response from the order details. Keep the response factual and focused on how the order was handled.
